A campaign that has not yet gone live can be cancelled on the order page within 24 hours from when you have received the publication email “Your campaign will soon go live”.
There are two ways to access the order page;
Via the publication email
Open the order page from the publication email by clicking on the button “Go to campaign” for the intended listing. Then click “Cancel order” on the right-hand side.
Via the Adfenix app
Login to the platform and search for the listing using the address or the listing URL in the search field, then click on “Order” to access the order page, now click “Cancel order” on the right-hand side.
If the campaign is already live, please contact support as soon as possible.
To get in contact with Adfenix Support, please use the chat icon at the bottom right of the page to submit your question!